One of the pins which connects the lid came out and is missing. How can I fix this problem?
You have a few options: (1) If your TK trash krusher trash can is still under warranty and the missing pin is not the result of trash can abuse, contact our customer service directly with your proof of purchase ready! (2) Check out your local hardware store for a 1/8 inch diameter lynch or cotter pin. Or (3) use a large safety pin in a pinch! Finally, if something dastardly happened to your trash can or it is worn out from many years of good use, it may simply be time to replace it.
The lid slams down and the lid to push the trash falls in the can. The soft close no longer works. Is there a fix for this?
Yes, usually. The lid works on a damper system. The TK10 was designed so that you could reattach the damper in case it ever disconnects (many other cans have this enclosed so you can't get to it).
In brief: remove the black covering on the lower back of the can (you'll need to release it from inside the can). Push the damper (gold cylindrical pump with a green head that looks a bit like a large pencil eraser) back into vertical alignment inside the clamp. That should repair your soft-close function! Then, just reattach the damper cover.
Is the Trash Krusher covered under warranty if I buy it off amazon or another retailer?
Great question! As long as the Trash Krusher is a real Trash Krusher and you are the original purchaser of the item from an authorized dealer, then absolutely yes! When buying from Amazon, make sure you are buying new and that Amazon is both the seller and the shipper. When buying from other retailers, be sure that it is a reputable retailer and not a marketplace that sells secondhand or used items. Warranties are non-transferable, so we do not warrant TK's that might be sold on eBay, purchased at a garage sale, or purchased via other second-hand methods. As always, to execute a warranty, we'll need your dated proof of purchase that shows the amount you paid for your item.
Do I need to register my TK trash krusher?
Great question. No, it is no longer necessary to register your product. We ask that you keep your receipt should any issue arise.
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